Help Centre

Frequently Asked Questions

Find answers to common questions about our products and services

Our products are crafted from premium, authentic materials including genuine Rajasthani cotton, handwoven fabrics, and traditional prints.

Yes, many of our items are handcrafted by skilled artisans using traditional techniques passed down through generations.

Yes, detailed size guides are available on each product page to help you find the perfect fit.

We offer customization options for select products. Please contact us to discuss your requirements.

Hand wash in cold water with mild detergent. Avoid harsh chemicals. Dry in shade to preserve colors and fabric quality.

Simply browse our collection, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Please contact us immediately if you need to modify your order. We'll do our best to accommodate changes before shipping.

You'll receive a tracking number via email once your order ships. Use this to track your package in real-time.

Orders can be cancelled within 24 hours of placement. Contact our customer service team as soon as possible.

Yes, gift wrapping is available at checkout for a small additional fee. Perfect for special occasions!

Standard shipping within India takes 5-7 business days. Express shipping is available for 2-3 day delivery.

Currently, we ship within India only. International shipping will be available soon.

Shipping charges are calculated at checkout based on your location and order weight. Free shipping on orders above β‚Ή999.

Contact us immediately if you need to change your shipping address. Changes can only be made before the order ships.

Please contact us immediately if your package is lost or arrives damaged. We'll work with you to resolve the issue promptly.

We offer a 7-day return policy for unworn, unwashed items with original tags attached.

Contact our customer service team with your order number and reason for return. We'll guide you through the process.

Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Yes, exchanges are available subject to stock availability. Contact us to arrange an exchange.

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets.

Yes, all transactions are secured with industry-standard encryption to protect your payment information.

Cash on delivery is available for select locations. Check availability at checkout.

Currently, we accept one payment method per order. Choose your preferred option at checkout.

If your payment fails, please try again or use an alternative payment method. Contact your bank if the issue persists.

Our products are crafted from premium, authentic materials including genuine Rajasthani cotton, handwoven fabrics, and traditional prints.

Yes, many of our items are handcrafted by skilled artisans using traditional techniques passed down through generations.

Yes, detailed size guides are available on each product page to help you find the perfect fit.

We offer customization options for select products. Please contact us to discuss your requirements.

Hand wash in cold water with mild detergent. Avoid harsh chemicals. Dry in shade to preserve colors and fabric quality.

Simply browse our collection, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Please contact us immediately if you need to modify your order. We'll do our best to accommodate changes before shipping.

You'll receive a tracking number via email once your order ships. Use this to track your package in real-time.

Orders can be cancelled within 24 hours of placement. Contact our customer service team as soon as possible.

Yes, gift wrapping is available at checkout for a small additional fee. Perfect for special occasions!

Standard shipping within India takes 5-7 business days. Express shipping is available for 2-3 day delivery.

Currently, we ship within India only. International shipping will be available soon.

Shipping charges are calculated at checkout based on your location and order weight. Free shipping on orders above β‚Ή999.

Contact us immediately if you need to change your shipping address. Changes can only be made before the order ships.

Please contact us immediately if your package is lost or arrives damaged. We'll work with you to resolve the issue promptly.

We offer a 7-day return policy for unworn, unwashed items with original tags attached.

Contact our customer service team with your order number and reason for return. We'll guide you through the process.

Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Yes, exchanges are available subject to stock availability. Contact us to arrange an exchange.

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets.

Yes, all transactions are secured with industry-standard encryption to protect your payment information.

Cash on delivery is available for select locations. Check availability at checkout.

Currently, we accept one payment method per order. Choose your preferred option at checkout.

If your payment fails, please try again or use an alternative payment method. Contact your bank if the issue persists.

Still have questions? We would love to help.

What They Say

Customer Stories

Real words from real people who love Lihaz

4.9
1,240 Reviews
C
Customer Name
May 2025
✓ Verified

"Absolutely love this brand"

The quality is exceptional and the fabric feels luxurious. Will definitely be ordering again!

Lihaz Collection
D
Devika Bhattarai
February 2025
✓ VerifiedGoogle

"Sleek interface, stunning collection"

I recently tried out the Lihaz app and had a very positive experience. The interface is sleek and easy to navigate. Kudos to the developer team.

Lihaz App
P
Priya Sharma
January 2025
✓ VerifiedFacebook

"Best ethnic wear online"

The fabric quality is exceptional. My kurta arrived beautifully packaged and looked exactly like the photos. Fast delivery too!

Festive Kurta
A
Ananya Reddy
April 2025
✓ Verified

"Gorgeous designs, quick delivery"

Absolutely gorgeous collection for weddings and festivals. The embroidery detail on my lehenga was immaculate. Sizing was true to chart.

Bridal Lehenga
M
Meera Nair
May 2025
✓ VerifiedWebsite

"Worth every rupee"

Premium feel at a fair price. The saree drapes beautifully and the colour has not faded after multiple washes. My go-to brand now.

Silk Saree